Terms and Conditions

Last updated: 12 June 2026

The use of LoadingCalendar software and the platform https://www.loadingcalendar.com (hereinafter together the “Platform”) is subject to the present terms and conditions (hereinafter the “Terms and Conditions”) and all other rules and policies made available on the Platform.

The owner of the Platform is Cargoson OÜ, a private limited company established under the laws of the Republic of Estonia (registry code 14545832; address Pärnu mnt 141, 11314, Tallinn, Estonia; hereinafter referred to as “Cargoson” or the “Party”).

A person who registers a customer account on the Platform (hereinafter the “Customer” or the “Party”) confirms that they have read and understood the Terms and Conditions and agree to be bound by them. In case the Customer’s account is registered by Cargoson, the Customer will receive an email to activate its account and, in addition to choosing a password, is required to confirm that they have read and understood the Terms and Conditions and agree to be bound by them. A natural person who registers the Customer’s account and/or in any other way uses the Platform on behalf of the Customer confirms that he or she has the authority to act on behalf of the Customer.

The Customer agrees to be bound by the following Terms and Conditions:

1. The Provision of Service

1. Cargoson provides software that enables scheduling and managing dock bookings (the use of the Platform and the services provided thereon is hereinafter referred to as the “Service”). The Service is provided on an as-is and as-available basis.
2. Cargoson provides inter alia the following features on the Platform in accordance with the Terms and Conditions:
   1. the Customer registers the Customer’s account on the Platform and enables access to the account by persons who will be using the Service on behalf of the Customer (hereinafter the “User(s)”). The Customer’s account is common for all the Users using the Platform on behalf of the Customer, i.e. the data is shared and visible to all Customer’s Users and all Users shall also be bound by the Terms and Conditions. The User’s operations on the Platform are deemed to be the operations of the Customer to whose account the User is linked;
   2. the Customer’s Users have personal usernames and passwords with which they can log in to the Platform. The Customer ensures that the User does not share its login credentials with other persons by any means and observes the highest level of care in keeping the named data confidential. The Customer acknowledges that if more than one person uses the same account, the risk of data leakage is higher, and the Customer is fully liable for any such data leakage;
   3. the Platform enables the Customer to create a self-service dock booking portal with the Customer’s own logo and branding (hereinafter the “Booking Portal”), where it can add and manage dock doors, including setting their operating hours and defining how long each loading type takes;
   4. the Customer can share the link to the Booking Portal with any relevant person, for example, its carrier, supplier or client (hereinafter the “Third Party”). Any Third Party with a link to the Booking Portal can make, cancel or change a booking and add booking details directly in the Booking Portal, without the need to own a separate account. The Third Party will see only the available slots and its own bookings;
   5. the Customer can view the dock bookings and their status (arrived, in-progress, or completed) in real-time and filter the bookings by predefined criteria (date, dock or warehouse);
   6. the Customer will receive email notifications of any new bookings and changes made to the bookings;
   7. the Customer can view the dock utilization reports to get an overview of its warehouse’s busiest hours and docks;
   8. depending on the terms of the subscription, the Customer may have access to an API integration with the Customer’s software and integration with Cargoson TMS.
3. The details of the Service, including the exact features made available to the Customer, and the fee payable by the Customer will be agreed upon in the terms of the subscription (hereinafter the “Terms of the Subscription”). The Terms of the Subscription shall be deemed agreed upon between the Parties as of the moment Cargoson receives the Customer’s declaration of intent to be bound by a specific subscription plan (e.g., the Premium Plan), or, in the case of the Enterprise Plan or any other plan requiring a personalised offer, as of the moment the Customer confirms the personalised offer submitted by Cargoson. The Terms of the Subscription are considered specific terms which form an integral part of the Terms and Conditions, which serve as the general terms. In case of any contradictions between the Terms of the Subscription and the Terms and Conditions, the Terms of the Subscription shall prevail.
4. The Platform is used as a means for scheduling and managing dock bookings. For the sake of clarity, Cargoson does not provide transport services, and the Service does not include yard management and the automatic licence plate recognition.
5. Cargoson has a contractual relationship only with the Customer. The provision of the Service does not create any contractual relationship between Cargoson and any Third Party. Cargoson is not a party to any agreement concluded between the Customer and a Third Party and shall under no circumstances be liable for the performance (including any breach) of such agreements.

2. Rights and Obligations of the Customer

1. The Customer has the right to:
   1. use the Service in accordance with the Terms and Conditions and the applicable law;
   2. receive information and assistance from Cargoson support team in matters related to the Platform, Customer’s account, the Terms and Conditions and available subscription options.
2. The Customer is obliged to:
   1. ensure that the Service is used only for its own internal purposes within the Customer’s company, and that no third party is permitted to access or use the Service, except for Third Party access to the Booking Portal as set out herein. The Customer ensures that neither it nor the Customer’s Users resell, transfer or otherwise share the Service or any information obtained through the use of the Service with any third party, except for Third Parties in the ordinary course of using the Service as set out herein;
   2. ensure that only the Users who are entitled to access the Service on behalf of the Customer have access to the Service on behalf of the Customer. If the User’s employment or other relationship with the Customer ends or the User’s access to the Service is no longer needed for any other reason, the Customer shall promptly revoke the User’s access to the Service by deactivating the User’s account and, if relevant, changing the login credentials known to the User, to ensure the security and confidentiality of the data on the Platform;
   3. implement reasonable and appropriate security measures to ensure the secure and confidential handling of the data required to access the Service (e.g., login credentials);
   4. comply with the applicable personal data protection requirements when processing personal data;
   5. notify Cargoson without undue delay of any change in contact information provided to Cargoson and submit the updated contact information. If the Customer has not notified Cargoson of any change in contact information, all notices, declarations of intent and other communications shall be considered duly received by the Customer when sent by Cargoson to the addresses and contacts last notified to Cargoson;
   6. present to Cargoson IP addresses from which the Service is used, if requested by Cargoson.

3. Rights and Obligations of Cargoson

1. Cargoson has the right to:
   1. temporarily suspend the access to the Service and/or to the Platform for carrying out the repair and maintenance works of the Platform, by giving at least one-day prior notice to the Customer;
   2. for security reasons, suspend the provision of the Service and suspend access to the Service and/or to the Platform without any prior notice;
   3. use the Customer’s data in a non-personalised form for the purposes of improving and better provision of the Service, analysis and development of possible new services;
   4. present the Customer’s name and logo on Cargoson’s website. Upon the Customer’s respective request, Cargoson will remove such data from its website.
2. Cargoson is obliged to:
   1. provide the Service pursuant to the Terms and Conditions and the Terms of the Subscription;
   2. implement appropriate security measures to ensure the security and confidentiality of the data, including personal data, disclosed to Cargoson;
   3. release the Customer from the obligation to pay for the Service for the time during which the use of the Service was suspended, hindered or restricted due to Cargoson’s deliberate breach or gross negligence, whereas such time will be calculated in hours (rounded to the nearest hour). In all other instances of suspension, hindrance, etc. of the Service, the Customer is still obliged to pay for the Service.

4. Terms of Payment

1. The fee for the Service (hereinafter the “Service Fee”) is paid annually or monthly, either directly via the Platform through a third-party payment service provider or, upon a respective request by the Customer, on the basis of an invoice issued by Cargoson, in accordance with the Terms of the Subscription.
2. The first 14 calendar days of concluding the Terms of the Subscription shall be a free trial period, during which the Customer has access to the Service free of charge (hereinafter the “Trial Period”). No Service Fee shall be charged during the Trial Period. Upon expiry of the Trial Period, the Customer’s continued use of the Service shall be subject to the applicable Service Fee in accordance with the Terms of the Subscription.
3. The Customer shall make the payment within 10 working days as of the issuance of the invoice.
4. If the Service Fee is not paid on time, the Customer undertakes to pay default interest in the size of 0.06% of the amount due for each day in delay until the due performance of the obligation. In the event of late payment of the Service Fee, Cargoson shall have the right to suspend the provision of the Service until all outstanding amounts have been paid.
5. Cargoson has the right to increase the Service Fee once per calendar year by five per cent (5%) of the Service Fee applicable immediately prior to the increase. Cargoson shall notify the Customer of the increase in the Service Fee at least 30 calendar days prior to the date on which the increased Service Fee becomes effective. Such notice shall be at least in a form reproducible in writing and shall specify:
   1. the Service Fee applicable after the increase;
   2. the effective date of the increased Service Fee (which shall not be earlier than 30 calendar days from the date of the notice); and
   3. a reference to this Section as the contractual basis for the increase of the Service Fee.
6. If the Customer does not agree to the increased Service Fee, the Customer has the right to terminate the Terms and Conditions (including any Terms of Subscription) at any time prior to the effective date of the increased Service Fee by giving a notice of termination to Cargoson. If the termination notice is submitted during an ongoing billing period, the termination shall take effect at the end of that billing period (month or year, as applicable), and the Customer shall have access to the Service until the end of such billing period. The Service Fee paid for the ongoing billing period shall not be refunded. The Service Fee still to be paid for the ongoing billing period shall be the Service Fee applicable before the increase.

5. Confidentiality

1. The Party acknowledges that all non-public information, including but not limited to the technical, financial or commercial details related to or affecting the operations of Cargoson, the Customer or their business partners which has been disclosed in whatever way or form in the process of providing or using the Service (hereinafter the “Information”) is confidential. The Information shall not be disclosed to any third party in whatever way or form, neither in part nor in full (hereinafter the “Confidentiality Obligation”), unless the disclosing Party has given its prior written consent for such disclosure, the receiving Party is obliged to disclose the Information under the applicable law or the disclosure is necessary for the provision or use of the Service. The Parties’ professional advisors (e.g. lawyers, auditors, notaries and the employees of the credit and finance institutions) rendering services to any of the Parties shall not be deemed as third parties.
2. The Parties undertake to keep the Information confidential and not to use it for any other purpose than for the provision or use of the Service, including not to copy the Information in any way unless necessary for the provision or use of the Service.
3. Should Cargoson or the Customer breach the Confidentiality Obligation stipulated herein, the Party in breach shall be liable for any damages caused to the other Party by such breach.

6. Intellectual Property Rights

1. Cargoson’s trade name, trademarks and all other intellectual property rights are solely and exclusively owned and operated by Cargoson. Cargoson retains the interest and all rights and titles in its trade name, trademarks, intellectual property rights and any parts thereof.
2. Any commercial use of Cargoson’s intellectual property is prohibited, unless Cargoson has given its prior written consent to such use.
3. As long as the Customer complies with these Terms and Conditions and with the Terms of the Subscription, Cargoson grants the Customer a royalty-free, revocable, non-exclusive right to access and use the Platform in accordance with the Terms and Conditions, the Terms of the Subscription and the applicable law. The Customer may not transfer, sublicense or otherwise grant any third party the right to access and use the Platform, except for granting the Third Party access to the Booking Portal in the ordinary course of using the Service as set out herein.
4. Within 5 years from the conclusion of the Terms and Conditions between the Customer and Cargoson, the Customer undertakes to refrain from any direct or indirect activity that competes with the Service as the main object of these Terms and Conditions. In particular, the Customer may not develop, copy, distribute, offer for a fee or free of charge in the territory of the European Union any software or technology similar to the Platform offered by Cargoson or other software solutions offered to the Customer by Cargoson. In case of breach of this obligation, Cargoson has the right to demand the payment of a contractual penalty in the amount of 10,000 euros for each breach from the Customer.

7. Personal Data

1. The Parties undertake to comply with all applicable data protection, privacy and security laws and regulations, including ensuring that their employees, processors, sub-processors and other persons acting under their authority process the personal data in compliance with the Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter the “GDPR”). The Customer undertakes to hold Cargoson harmless of any claims that relate to the Customer’s non-compliance with applicable data protection, privacy and security laws and regulations and the Customer shall compensate all costs and damages to Cargoson that Cargoson has incurred or has to incur as a result of such Customer’s non-compliance.
2. The Customer ensures that all personal data disclosed to Cargoson is accurate, up to date and the Customer has the authority and/or is entitled to disclose such personal data to Cargoson. The Customer acknowledges that the Customer is the controller of the personal data made available by it to Cargoson via any means and the Customer shall ensure the compliance with the obligations of the controller stipulated in the GDPR and the applicable law. This includes personal data submitted to the Platform by Third Parties via the Booking Portal, in respect of which the Customer shall ensure a valid legal basis and compliance with the transparency obligations under Articles 13 and 14 of the GDPR.
3. Depending on the nature of the processing activity, Cargoson acts either as a processor on behalf of the Customer or as an independent controller. To the extent Cargoson processes personal data on behalf of the Customer in providing the Service, Cargoson acts as a processor within the meaning of Article 4(8) of the GDPR and shall process such data only on the Customer's documented instructions; the terms governing such processing are set out in Annex 1 (Data Processing Agreement), which forms an integral part of these Terms and Conditions. To the extent Cargoson processes personal data for its own purposes — including billing, platform security, service improvement and legal compliance — Cargoson acts as an independent controller and shall process such data in accordance with its Privacy Policy referred to in clause 7.5. Cargoson shall not, in any case, be held liable for the processing of personal data by the Third Party or for any breaches by the Third Party.
4. Cargoson engages two separate sub-processors for the processing of personal data in connection with the Service. First, the Platform is hosted by Salesforce, Inc. (operating as Heroku) (“Salesforce”), with whom Cargoson has entered into a Data Processing Agreement in accordance with Article 28 of the GDPR; Salesforce in turn uses Amazon Web Services, Inc. (“AWS”) as its own infrastructure provider. Second, files attached to bookings on the Platform (such as documents uploaded by the Customer or a Third Party) are stored using AWS Simple Storage Service (S3), with whom Cargoson has entered into a separate Data Processing Agreement in accordance with Article 28 of the GDPR. The applicable server regions, data transfer mechanisms, and the legal basis for any transfers of personal data outside the European Economic Area are set out in full in Annex 1 (Data Processing Agreement).
5. Cargoson processes personal data in accordance with its Privacy Policy, available at https://www.loadingcalendar.com/privacy_policy, which sets out further details on the categories of personal data processed, the purposes and legal bases for processing and the rights of data subjects. The Privacy Policy forms an integral part of the framework governing the processing of personal data under these Terms and Conditions.

8. Liability

1. The Service shall be provided on an as-is and as-available basis. Cargoson does not represent, warrant or guarantee that the Service is uninterrupted and error-free. In the event of software malfunctions, Cargoson will try to fix them as soon as possible, but the Customer shall note that access to the Platform may be limited due to random technical errors and Cargoson cannot guarantee that the Platform will work without interruption.
2. Cargoson shall not be liable for loss of profit unless it is caused by Cargoson intentionally or due to gross negligence or the death of the other Party or damage to the health of the other Party is caused.
3. Cargoson’s liability for damages is limited to 12 months’ Service Fee unless the damage is caused by Cargoson intentionally or due to gross negligence or the death of the other Party or damage to the health of the other Party is caused.
4. Cargoson shall not be liable for the damage the Customer may incur due to the following circumstances, unless caused by Cargoson intentionally or due to gross negligence or the death of the other Party or damage to the health of the other Party is caused:
   1. any interruption, stoppage, suspension or other unavailability of the Service or any interruption, stoppage, suspension or other unavailability of the access to and/or use of the Platform (e.g. due to outage of servers, due to security reasons etc.);
   2. bugs, viruses, Trojan horses, etc. that spread or are transmitted by anyone to or through the Platform;
   3. deletion of any content or data or inability to save content or data on the Platform;
   4. the data submitted by the Customer or a Third Party via the Platform, e-mail or any other means of communication does not reach the intended recipient on time or not at all (e.g. the API or EDI connection is not working or not working properly, etc.).
5. Cargoson is not a party to any agreement concluded between the Customer and a Third Party and shall under no circumstances be liable, either solely or solidarily, towards the Customer or any Third Party for the performance of, or any breach of, any agreement concluded between the Customer and a Third Party. The Customer shall be solely liable towards any Third Party for the due performance of its obligations under any such agreement, and any breach by a Third Party shall give rise to claims solely against that Third Party.
6. The Customer shall be solely responsible for sharing the link to the Booking Portal and shall bear the liability for any consequences arising therefrom, including where the link is sent to a wrong recipient, access to the Booking Portal is gained by an unauthorised person, or the link is used for a cyberattack or any other malicious activity. Cargoson shall not be liable for any consequences, including damages arising from the Customer’s sharing of the Booking Portal link.
7. Cargoson shall not be liable for any data entered into the Platform, including its accuracy or correctness. The Customer and any Third Party are each solely responsible for the data, its accuracy and correctness, that they submit through the Platform.

9. Amending the Terms and Conditions, Termination of the Terms and Conditions and Settlement of Disputes

1. Cargoson reserves the right to amend the Terms and Conditions and/or the Terms of Subscription, in addition to any other grounds set out herein, where necessary:
   1. due to changes in the Services or its details;
   2. due to changes in the costs incurred by Cargoson;
   3. for legal or regulatory reasons (including changes in applicable legislation); or
   4. to ensure security or to prevent misuse or damages.

   In case Cargoson amends the Terms and Conditions and/or the Terms of Subscription, Cargoson shall notify the Customer thereof when the Customer (i.e. any User) logs into the Customer’s account on the Platform and requests the Customer to agree to the new and/or amended version of the Terms and Conditions and/or the Terms of Subscription (the “Amended Version”). In case the Customer does not agree to the Amended Version, the Terms and Conditions (including any Terms of Subscription) are considered terminated by Cargoson, without Cargoson having to submit a separate notice, with such termination taking effect at the end of the ongoing billing period (month or year, as applicable), and the Customer shall have access to the Service until the end of such billing period. The Service Fee paid for the ongoing billing period shall not be refunded.

2. The Terms of Subscription and the Terms and Conditions may be terminated without a cause by either Party at any time by notifying the other Party at least in a form reproducible in writing. If the termination notice is submitted during an ongoing billing period, the termination shall take effect at the end of that billing period (month or year, as applicable), and the Customer shall have access to the Service until the end of such billing period. The Service Fee paid for the ongoing billing period shall not be refunded.
3. Upon termination of the Terms of Subscription and the Terms and Conditions and if the Customer has not deleted its account on the Platform itself, Cargoson will delete the Customer’s account on the Platform together with the Users’ means of access to the account. Cargoson will retain the Customer’s data for up to 90 calendar days following the termination, after which the data related to the account will be permanently deleted.
4. Any dispute between the Parties that relates to the performance of the Terms and Conditions and/or the Terms of the Subscription shall be settled by way of negotiations. If the dispute cannot be settled by way of negotiations within a reasonable period of time, the dispute shall be settled by Harju County Court (Harju Maakohus).

10. Final Provisions

1. The Terms and Conditions and the Terms of the Subscription are governed by the laws of the Republic of Estonia.
2. Invalidity or unenforceability of any provision of the Terms and Conditions and/or the Terms of the Subscription shall not affect the validity or enforceability of any other provision of the Terms and Conditions and/or the Terms of the Subscription. If possible, the Parties shall substitute the invalid or unenforceable provision with a valid or enforceable provision that implies the intent and economic idea of the provision in question.
3. The Terms of the Subscription and Annex 1 (Data Processing Agreement) shall each constitute an integral part of these Terms and Conditions.